The problem todayAfter a client call, someone has to type up notes, find the matter, file them and remember to calendar what was promised. Usually some of that doesn't happen.
- Call endsThe recording or transcript is picked up from your phone system inside your Microsoft tenant.
- Matched to a matterCaller number, contact and matter number rules find the client and matter. If more than one matter could match, the call goes to a short review queue. The system never guesses.
- Transcript filedThe full transcript is saved to the matter workspace in iManage, NetDocuments or SharePoint, profiled as a call record with date, participants and duration.
- Summary postedA structured summary goes onto the matter as a note: topics discussed, decisions made, and each follow-up with an owner and due date.
- Follow-ups calendaredEach follow-up becomes a calendar event or task for the responsible person, with reminders before it is due. Court-related items can go to docketing for review.
The call is documented, filed and on the calendar before the attorney has hung up the headset.
How this workflow works in detail →